Collection: Returns

No refunds, exchanges or credits only.

All discounted items are final sale.

The following items are final sale: underwear, swimwear, stockings, tights, jewelry and hair accessories.

Return Policy for Online Purchases

If the product you ordered is not suitable, you must contact us within 15 days of receiving your package. You can write to us via our website, Facebook messenger or by email, or you can come directly to the store.

• If the size is not suitable, you can return the item, but you will have to pay the postage costs. We can exchange it or make a credit note. Exceptionally, if the item is defective, it will be possible to obtain a refund.
• The labels must still be attached to the garment. The garment must not have been worn or washed.
• Please note that in the event of an error on our part and the item ordered is not available, you will be entitled to an automatic and full refund. We will notify you by email.

You must send your postal returns to the following address:

Kitsch'n Swell Boutique

4065 Boulevard St-Laurent

Montreal, Quebec

H2W 1Y7

*Write your name and return address clearly on the packaging.

*Upon receipt of your package, we have 5 working days to process your request. You will be notified by email.

When returning to the store 

• You have 15 days to come to the store to make an exchange or a credit note.
• If the item is defective , you will be able to choose between a credit note, an exchange or a refund.